We had an excellent heat pump installation experience with Helios. We wanted to add AC and get rid of gas furnace to slash a big chunk of our carbon emissions (our electricity is already 100% renewable), so heat pump was an obvious choice. Out of the few contractors we contacted, Helios was the best:
- The quoting process was easy and quick. Rather than having to book a visit weeks ahead, Helios provided a quote online and booked an after visit to confirm the virtual proposal.
- Helios was able to provide a great price by designing the system to utilize air handler from the existing furnace to significantly reduce the cost. They also really understood the incentives and took the extra effort to help us maximize all available incentives.
- Their technical expertise was superb, and instead of confusing us with jargons, Shreyas, one of the Helios co-founders, explained the system design really clearly, answered all our questions, and helped us compare other quotes to make sure the system is right for us.
- The installation technicians were efficient and detail-oriented. During the job, they found out the refrigerant line pre-wired by the home builder had a leak behind the drywall, and took an extra half-day of hard work to locate and fix it.